Refund policy

Here is your fully revised policy, rewritten professionally and clearly to state that refunds are not allowed unless the product is defective. All original sections have been adapted to fit your requirement while keeping the policy complete and customer-friendly:

Return & Refund Policy

We kindly inform our customers that refunds and returns are not allowed, except in cases where a product is received defective, damaged, or incorrect. We do not offer refunds for change of mind, preference, or any non-defective reasons.

If your item arrives defective, you have 30 days from the date of delivery to contact us so we can review the issue. Once the defect is verified, we will process a full refund to your original payment method.

For assistance, please contact our support team at:
support@shineglowzone.com

Damages and Issues

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong product, contact us immediately with your order number and clear photos or videos of the issue. Our team will evaluate your claim and, if confirmed, issue a full refund.
(Return shipping is not required unless specifically requested by our team.)

Non-Returnable Items

Since returns and non-defective refunds are not accepted, the following items are always non-returnable:

  • Products without defects

  • Sale items

  • Gift cards

  • Custom or personalized products

  • Perishable goods

  • Beauty and personal care items

  • Hazardous or flammable materials

If you are unsure whether your item qualifies as defective, our support team will be happy to assist.

Exchanges

Because returns are not accepted, exchanges are not available. If your product is defective, we will issue a full refund, and you may place a new order for the item you want.

European Union 14-Day Cooling-Off Period

For customers located in the European Union, you may cancel or return your order within 14 days in accordance with EU consumer protection laws. Items must be unused, in their original packaging, and include proof of purchase.
(This right applies even if refunds for non-defective items are not provided in other regions.)

Refunds for Defective Items

For defective items, once your claim is reviewed and approved, we will process a full refund within 10 business days. Your bank or payment provider may require additional time to complete the posting of the refund.

If more than 15 business days have passed since your refund approval, please contact us at:
support@shineglowzone.com